Shipping Policy

Shipping Policy

Last updated: 4 October 2026

Thank you for shopping with GIOIS. This policy explains how we process, ship and deliver your order.

Order processing
Orders are processed within 1–3 business days after payment. Orders are not processed on weekends or public holidays.

Shipping costs
Standard shipping is free on every order.
Express shipping is available at checkout for €4.99.

Delivery times
Standard shipping: 7–15 business days after your order has been processed.
Delivery times are estimates from the carrier and can be longer during the Christmas period.

Christmas delivery
To receive your order before Christmas, please order by 1 December with standard shipping. After that date we cannot guarantee delivery before 25 December.

Order tracking
Once your order ships, you will receive an email with a tracking number. Tracking can take 24–48 hours to update. You can follow your order on our Track Your Order page.

Multiple items
If you order more than one product, your items may arrive in separate packages on different days, because they can ship from different warehouses.

Customs and duties
Orders delivered within the European Union do not have extra customs fees. For orders outside the EU, local import duties or taxes may apply and are paid by the customer.

Wrong address
Please check your shipping address before completing your order. If you notice a mistake, email us as soon as possible at contactgiois@gmail.com. We cannot change the address once the order has shipped.

Lost or damaged packages
If your package arrives damaged or has not arrived 10 business days after the latest estimated delivery date, contact us at contactgiois@gmail.com within 14 days and we will help you with a replacement or a refund.

Cancellations and changes
You can cancel or change your order within 12 hours of placing it by emailing contactgiois@gmail.com. After that, the order may already be processed.

Contact
Email: contactgiois@gmail.com