Orders are processed in 1–3 business days. Standard delivery then takes 7–15 business days. You will get a tracking number by email as soon as your order ships.

Order by 1 December with standard shipping to receive your gift before Christmas. After that date we cannot guarantee delivery by 25 December.

Yes. Standard shipping is free on every order. Express shipping is available at checkout for €4.99.

Yes. Once your order ships, we email you a tracking number. You can also follow it on our Track Your Order page.

You can return any item within 30 days of receiving it, unused and in its original packaging. Email us at contactgiois@gmail.com to start a return. Read the full Return & Refund Policy for details.

Connect the device to your computer with the USB cable included, then drag your MP3 songs or videos into its folder. It takes just a few minutes and no app is needed.

Yes, within 12 hours of placing it. Email us at contactgiois@gmail.com with your order number.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Payments are processed securely by Shopify.